The eCommerce division of our industrial safety engineering company sells safety related products and services to new and existing customers through its eCommerce platforms as an online retailer. Customers are looking for solutions to machine guarding and fall protection issues, often as a result of an OSHA inspection. The primary points that differentiate our eCommerce offering from our competitors are a diverse product catalog; custom engineered and manufactured safety products; timely product delivery and responsive customer service.
The eCommerce Business Development Manager is responsible for assisting in building our inside sales program including processes and procedures for lead generation and follow-up, CRM use, and building customer base. Implementation of Salesforce will be a primary goal for this role.
Additional day to day responsibilities include sales and customer service for the online store, processing phone orders, working with our drop-ship partners for order fulfillment, and creating customer quotes. This role is also a key contributor to the overall growth and operation of the eCommerce store and plays a fundamental role in achieving our ambitious revenue growth objectives. This team member must be comfortable communicating with customers and working with channel partners.
ESSENTIAL FUNCTIONS
Close and process customer orders by answering telephone, fax, and email inquiries; verifying and entering information
Create and implement inside sales plan
Support business unit manager’s successful completion of objectives and key performance measures
Maintain a strong knowledge level of all products and systems
Validate costs involved with production
Develop accounts by checking customer's buying history; suggesting related and new items; explaining technical features
Maintain and improve quality results by following standards; recommending improved policies and procedures
Accomplish department and organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Assist in maintaining system data integrity
SKILLS AND CAPABILITIES
Strong analytic work methodology and problem solving skills
Continuous improvement knowledge
Excellent organizational skills
High attention to detail
Knowledge of inventory systems and procedures
Experience in meeting sales goals
Technical understanding
Must be familiar with a variety of manufacturing concepts, practices, and procedures
A wide degree of creativity and latitude is expected
Knowledge in using Microsoft Excel, Word, Outlook, Fishbowl Inventory, Magento, and basic accounting software
CONTACTS
Continuous customer contact via phone and email to field questions and accept orders
Frequent contact with vendors and suppliers in order to maintain pricing and product information
Regularly interacts with Stronghold Safety Engineering services business unit providing parts and insight for projects
QUALIFICATIONS
Bachelor’s degree in business, engineering, a related field or equivalent work experience
5+ years of successful sales experience, industrial safety experience preferred
BENEFITS
Our company offers a competitive rewards package that provides for the health, well-being, and future financial security for yourself and your dependents. Our medical and dental plans provide for the care of yourself and your family. HSA programs allow you defer tax free income into an account that can be used for reimbursement of covered medical and dental expenses. Life insurance and long-term disability benefits give you the peace of mind you need and protect your dependents. A flexible work schedule, paid time off (PTO) and company holidays allow you to balance your work life with your personal schedule. The option to participate in a simple IRA savings plan gives you greater confidence about your future as you plan and save for income replacement upon retirement.
Stronghold Safety Engineering is an Equal Opportunity Employer.
Job Type: Full-time
Experience:
Marketing: 3 years (Required)
sales: 5 years (Required)
E-Commerce: 1 year (Preferred)
Education:
Bachelor's (Preferred)